Shipping policy

Shipping Policy

We aim to process all orders within 1–3 business days. Once your order has been processed, you will receive a confirmation email with tracking information.

Delivery times may vary depending on your location and shipping method, but most orders are typically delivered within 3–14 business days.

Please note that shipping times are estimates only and may be affected by customs delays, carrier delays, or peak periods.

Returns Policy

We offer a 30-day return policy from the date of delivery.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Customers are responsible for the return shipping costs unless the item is defective or incorrect.

To start a return, please contact us at EPZO.store@gmail.com with your order number and reason for return.

Refunds will be processed once the returned item has been received and inspected.

Exchanges

We do not offer direct exchanges. If you need a different item, please place a new order and return the original item.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and we will help resolve the issue.