Refund policy

At EPZO, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may return your item within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase (order number or receipt) is required.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or the wrong item was sent.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges (if any) are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at EPZO.store@gmail.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We'll work to resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of items that have been used or damaged after delivery due to misuse.

How to Start a Return

To request a return, please email EPZO.Store@gmail.com with your order number and the reason for your return.

Please do not send items back before receiving return instructions from our support team.